Shipping policy

SHIPPING POLICY — BOUTI STUDIO

Article 1 – Order preparation

Every order is carefully prepared before dispatch. The preparation time is 14 business days from order confirmation. This period may vary depending on piece availability and the time of year. The Customer will be notified by email when their order has been dispatched.

Article 2 – Delivery times

Once the order has been dispatched, the estimated delivery time is 7 days depending on the destination and the carrier. These times are given as an indication only and do not constitute a contractual commitment.

Article 3 – Carriers

Bouti Studio uses the following carriers depending on the destination and the nature of the piece ordered:

  • Colissimo – for standard shipments
  • DHL, FedEx, Geodis – for international shipments and large pieces

The choice of carrier is made by Bouti Studio based on the destination country and the characteristics of the piece.

Article 4 – Delivery zones and rates

Bouti Studio delivers to the following zones:

  • Metropolitan France
  • Europe
  • United States
  • Canada

Shipping costs are calculated based on the destination country and the piece ordered. The exact shipping fee is displayed at checkout.

Free shipping above a certain order amount, according to the conditions specified on the checkout page.

Article 5 – Order tracking

Each order is dispatched with a tracking number communicated to the Customer by email upon dispatch. This number allows the parcel to be tracked directly on the carrier's website.

Article 6 – Numbered pieces and large pieces

Numbered pieces and large-format pieces are shipped via a specialist carrier, with pricing adapted to the destination. Delivery of these pieces is made by appointment, to ensure the best possible reception conditions. The Customer will be contacted to arrange a delivery slot.

Article 7 – Responsibility upon receipt

In accordance with Bouti Studio's return policy, the Customer is required to photograph the parcel and its contents upon receipt, before any handling. In the event of damage noted upon delivery, the Customer must lodge a complaint with the carrier at the time of delivery and contact Bouti Studio via the contact page as soon as possible.